Purchase

To make an order, you must register to become a 41villa.com member. This process is quick and easy, and also allows you to receive exclusivepromotion

During registration, we will ask you for the following information:
– Name

– Shipping/Billing Address

– Email address

– Phone number

– Password

Please Click “log in” icon on the main page and follow the instructions.

For every product chosen there is a description shown with a picture and the product main characteristics, for example: color, size and unit price. The pictures and colors of the products offered for sale on 41villa.com may not correspond with the actual items depending upon the Internet browser and/or monitor used. We are not responsible for any inaccuracies due to a particular computer configuration or its malfunction. For more information on the products, please contact via email at [email protected]

 

Payment methods

1. ATM – Bank transfer to our Hong Kong bank acount as follows;

HSBC (滙豐) 634-363360-833

Bank of China (中國銀行) 012-74-210218866

2. PayPal- We accept all payments by PayPal checkout with following credit/debit cards: Visa, Master, American Express and CUP etc. We also acceptbank transfer and you can use your credit in your 41villa.com account.

41villa.com does not save credit card data.
For further security, the customer can use Verified by Visa and MasterCard®SecurCode, a service whose purpose is to minimize the risks linked to unauthorized use of Visa and MasterCard.

To be able to use this service you must register on the Verified by Visa or MasterCard®SecurCode site and create a password to be entered every time that you make an order.
The personal Verified by Visa or MasterCard®SecurCode password is different from the one furnished upon registering on the 41villa.com site
41villa.com does not know the Verified by Visa or MasterCard®SecurCode password.

 

 

Pricing and tax

All prices and offers remain valid as quoted on the Site from time to time.

We may change the price for sale on 41villa.com and it’s pricing at any time without advance notice.

Prices shown are in HK Dollars (HKD) inclusive of tax (where chargeable) at the applicable rate. But please be aware that, if you are a customer whose card for payment is not denominated in HKD, the final price will be calculated in accordance with the applicable exchange rate on the day of the transaction subject to the issuing bank’s or PayPal procedures.

 

 

Shipping/ Delivery methods

Orders received before 5:00 PM (Hong Kong time) will be processed the next day although shipping times may be greater due to International delivery from Seoul, South Korea. Shipping times may vary due to availability of merchandise. However there may be delays in International shipments from Seoul. South Korea. If the product is out of stock or back ordered, 41.vilLa will notify the customer via e-mail with the estimated shipping date. We ship by EMS or DHL Mail which means we provide door-to-door delivery. Items are delivered to the address requested by the Customer (we do not ship to Post Office Boxes). All orders will come with either an EMS or DHL tracking number.

Orders are processed Mon to Fri excluding Sat, Sun and holidays.

Orders received on weekends, holidays and after 5:00 PM (Hong Kong time) will be processed the next business day.

Orders are not delivered on the weekends or federal holidays.

 

 

Delivery times

After the order is placed the delivery times for the items are as follows:

Hong Kong, Macau and Taiwan: 2-3 working days (excluding sat, sun or federal holidays)

Rest of the world: 3 – 4 working days (excluding sat, sun or federal holidays)

 

 

Shipping costs

Hong Kong, Macau and Taiwan
For purchases under HKD1,000 shipping is at a fixed cost of HKD150
For purchases over HKD1,000 shipping is free

Rest of the world 
For purchases under HKD3,000 shipping is at a fixed cost of HKD400

For purchases over HKD3,000 shipping is free

An additional shipping cost will be charged for heavy items which will be indicated as “excluding shipping cost” on the website. The shipping costwill be calculated and shown to the customer as part of the final invoice before the customer authorizes payment.

 

 

Shipping status & Tracking your order

You can check your order status by logging into “My Page” and checking the order history for more details at any time. Once the order is shipped,EMS or DHL tracking number will be e-mailed to you. If your order cannot be processed, we will notify you via email.

Customer can follow the shipping status on the EMS and DHL sites by inserting the shipping number. The web page gives the exact updated movements of the shipment.

Please follow the instructions on the email in order to track your package.

You may track your order at:

http://service.epost.go.kr/iservice/ems/ems_eng.jsp

http://www.dhl.com/en/express/tracking.html

If you have any additional shipping inquiries, please do not hesitate to contact us via email at [email protected]41villa.com

 

 

Receiving merchandise 

To guarantee the safety of the shipment, the courier requests the “receipt” signature of the addressee at the moment of delivery; if this is not possible, the merchandise is not delivered.
If upon delivery, the exterior of the package seems damaged, the Customer must open the package in the presence of the courier.
We suggest checking the merchandise upon delivery and verifying that the quantity of items delivered corresponds with what was ordered and that the packaging is intact not damaged or otherwise altered. Any anomalies must be noted in writing on the courier’s packing list.
Delivery problems must be quickly reported to our Customer Service department via email at [email protected]41villa.com within 24 hours of receiving your products.

 

 

Insurance 

All packages shipped are insured against theft/loss and damage from the moment in which they are entrusted to the courier for shipment, up until delivery.

If upon delivery the packaging is damaged, we advise refusing the merchandise or indicating on the packing list that a damaged package was accepted.
Once delivered to the specified address and collected, the merchandise is no longer insured.