Returns & Exchanges
All returns and exchanges are acceptable for the following reasons:
* Manufacture Defect
* Delivery Errors
Please read carefully and follow our Return & Exchanges instructions below:
— You must notify us via Whatsapp +852- 9378-7810 within 24 HOURS OF THE DELIVERY DATE OF YOUR ITEMS.
(The delivery date is based upon the tracking number you have received).
— Customer must return the merchandise within 2 business days FROM THE DATE OF RECEIPT. Product(s) must be in their ORIGINAL CONDITION with their ORIGINAL PACKAGING.
— We reserve the right to reject products if they are in unacceptable condition.
— Please notify us of the tracking number via email.
— Please note if merchandise is returned without prior contact or without an authorization, returned to the wrong address or is not returned within 2 days of receipt of product, 41villa.net WILL NOT offer a refund or an exchange to the customer.
For items of manufacture defect or delivery errors, we will provide the exchange and responsible for the shipping cost of return and exchange.Exchanges are subject to stock and availability. The shipping cost of item return will be credited to your account as STORE CREDIT or refund via PayPal only.
Items must be returned unused, with all tags attached and with reasoning as to why each item is unsatisfactory.
Items must be returned in saleable condition. Returns that are damaged, soiled or show evidence of having been worn, may be refused and returned to the customer.
In the event of an order processed during a ‘Free Shipping’ promotion, we will deduct the shipping fee used to ship your order and then process the refund
Orders received with a ‘Free Gift’ must be returned with the gift as well if you would like a full refund.
In the event that an ordered item is out of stock, the customer shall receive an email notification and if payment have been taken, a full refund will be processed within 48 hours. The amount of refund also can be credited to your account as STORE CREDIT.
Please note that the following qualifications deem an item ineligible for returns or exchanges:
* If the hang tag is removed, lost or damaged
* If the customer ONLY used mileage points to purchase the item(s)
* Any light colored clothing (ex. White, Ivory and cream colors)
* Knitwear or silk items
* Shoes, Socks, Swimwear, Hosiery, Leggings, and Accessories
* Any clearance or sale items
* If the item is not in original condition: any human defected, used, washed, stained, or worn clothing
Shipping charges are non-refundable except in cases where we have made a shipping error.
Please feel free to contact us via whatsapp +852 9378-7810 if you have any questions about the return process.